FAQ - Sidebar styling and behavior questions

Question: Can I change the styling of the Navu sidebar?
Answer: Yes. You can style almost everything about the sidebar using standard CSS. We will soon also allow your web designers to place the Navu sidebar in any container they want within your site. But this is usually not necessary for most sites.

Question: It seems like the sidebar sometimes opens on its own without me opening it. Is that right?
Answer: Yes. By opening the sidebar automatically based on certain triggers, this helps to engage more visitors who will discover the benefits of having a guide during their journey.

Question: Can I configure if and when the sidebar is opened automatically?
Answer: Yes. You can depend on the built-in automatic settings, or configure your own triggers.

Question: Can I choose my own icon?
Answer: Yes.

Question: Can I choose my own colors and fonts and things?
Answer: Absolutely.

Guide/Sidebar AI training questions

Question: Is there a way to train you by providing you documents and videos to analyze for my business? Can the sidebar be trained on any documents?
Answer: Yes. The sidebar AI can be trained on any documents (PDFs, web pages, text files, video transcripts) that are accessible via a URL. You can also enter content directly into the Navu portal that will be used to train the sidebar AI.

Question: How do you become knowledgeable in my business? How are you trained on my business? How are you trained on my content?
Answer: Navu uses various indexing techniques to ingest your website content, along with the content from any other sources you designate. This content is then used to train the sidebar AI. These indexing techniques also ensure that the AI is retrained on any new content or changes to existing content in minutes.

Question: If I put this on my website, how do I teach it to answer questions?
Answer: The old days of "playbooks" for chatbots is over. The best way to teach your guide is to simply focus on having the best possible content on your website. If you spot questions being asked for which the answers are not what you want, the best way to deal with that is to improve the website content accordingly. You are free to add content to your website that you mark "no-index". Then your visitors and others on the internet will not see it, but your guide will still learn from it -- if you choose to allow it to.

Question: How do you know how to answer these questions?
Answer: The guide knows about all of the content on the website and is able to formulate answers by combining this information intelligently based on the question.

Question: Is this a general-purpose chatbot? What if people just want to play with it asking general questions about the world?
Answer: No. The guide is trained to answer questions based only on information that is on the website. It may call upon other general knowledge, but you'll find that most questions other than those that can be answered by content on the website will be gently refused.

Question: If I put this on my own website, can I trust that it is going to give good answers?
Answer: We train the AI to answer questions based only on the content that comes from the website. We also train it not to provide (or invent) answers when it doesn't have sufficient information. Instead, it will simply tell visitors that it doesn't have an answer for them. Having said that, AI is still a young technology and there are no guarantees about its behavior.

Question: Can the Navu Sidebar be trained to answer questions beyond those based on the website content?
Answer: Navu specializes in providing interactive AI chatbot solutions that can address various questions posed by website visitors. While the system is designed for promotional and marketing-related inquiries, the Navu AI chatbot can be trained to answer questions based on any information. For training purposes, the information should be available at a URL. This URL does not have to be publicly accessible, as Navu is capable of being set up to read gated webpages, or webpages behind a login. Furthermore, the information can be in various formats including PDFs, as long as they are accessible via a URL.

Question: Can i augment my sites content with additional content to help you answer questions on my site?
Answer: Yes. The guide AI is initially trained on your site content. However, you can then remove content you don't want the guide AI to train on, as well as add content you'd like the guide AI to be trained on. To add training content, simply add the URLs to that content in the Navu portal. Additional training content can be webpages from anywhere on the internet (these are not restricted to your domain), PDFs, text files or video transcripts. Here’s how to control the content the Guide AI uses. And here’s a practical walk through of this process.